Too little influence for citizens in Wmo

Editorial Medicalfacts/ Janine Budding April 13, 2023 – 8:55 am

National Ombudsman: Actively and more often offer independent client support

More than a million Dutch people make use of the Wmo. The Wmo offers the elderly and people with a disability or chronic illness the support they need to live independently for longer, but also to be able to participate fully in society. It is important for citizens who apply for a Wmo provision to influence the care choices that are made. That is why the National Ombudsman investigated the extent to which citizens experience influence in the Social Support Act when applying for facilities. He also investigated whether citizens, through advisory councils for example, can influence policy and implementation in the Social Support Act, according to research by the National Ombudsman.

The conclusions are that citizens’ ideas and opinions are not always listened to and that the Wmo application process is often unclear and proceeds too slowly. Citizens also do not easily file a complaint because they depend on the body against which the complaint is directed for their care. And it is often not clear where they should submit the complaint.
Advisory councils for the Social Domain often have to do their best to be involved in policy (on time): municipalities can make much better use of their advisory councils by having regular contact with them, making good agreements and involving them at the start of the policy.

Recommendations for municipalities are:

  • Take a critical look at the application process and don’t keep the citizen waiting.
  • Actively and more often offer independent client support.
  • Make it clear where citizens can go with a complaint and lower the threshold.
  • Use the Social Domain Advisory Council at the start of the policy process, invest in the relationship and make sound working agreements.

Download this study (pdf, 810.5 KB)

Source: National Ombudsman

Editorial Medicalfacts/ Janine Budding

I have specialized in interactive news for healthcare providers, so that healthcare providers are informed every day about the news that may be relevant to them. Both lay news and news specifically for healthcare providers and prescribers. Social Media, Womens Health, Patient advocacy, patient empowerment, personalized medicine & Care 2.0 and the social domain are spearheads for me to pay extra attention to.

I studied physiotherapy and Health Care business administration. I am also a registered independent client support worker and informal care broker. I have a lot of experience in various positions in healthcare, the social domain and the medical, pharmaceutical industry, nationally and internationally. And have broad medical knowledge of most healthcare specialties. And of the care laws from which the care is regulated and financed. Every year I attend most of the leading medical conferences in Europe and America to keep my knowledge up-to-date and to keep up with the latest developments and innovations. Currently I am doing a Masters in Applied Psychology.

My posts on this blog do not reflect the strategy, policy or direction of any employer, nor are they work by or for any client or employer.

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